Shipping & Returns

At Lookon, we strive to provide a seamless shopping experience for our customers. Please review our shipping and return policies below:

Order Handling & Shipping

We ensure delivery within 5-7 working days, though unforeseen delays may occasionally occur. 

If you haven’t received your shipping confirmation, feel free to reach out:

WhatsApp: +91 92058 71270

Email: support@lookonstore.in

Returns & Replacements 

Your satisfaction is our priority. If something isn’t right, we’re here to help.

Wrong Item or Damaged Product

If you receive the wrong item or a damaged product:
1. Notify us within 3 days: Share your order ID and photos of the issue via WhatsApp or email.
2. Review period: Allow us up to 48 working hours to assess your request.
3. Reverse pickup: We’ll arrange for our courier to collect the item or provide alternative instructions if pickup isn’t available.
4. Resolution: Once the product is returned, we’ll process a replacement (subject to stock availability) or issue a refund.

Non-Returnable Conditions

We’re unable to process returns or replacements for:
– Opened, used, or altered products.
– Items without their original packaging.
– Requests made after 3 days of delivery.

Order Cancellation

Orders can be canceled before processing. Once processed, cancellations are not possible.

Shipping Charges

– Free shipping: Available on orders above the specified minimum amount.
– Cash-on-delivery and other charges will be displayed at checkout.

If you have questions or need support, our team is always ready to assist!